Phone Scams

by Steven Dunwell

Scams seem to have become more prevalent in the last few months, and I’ve taken multiple calls regarding this, so here is some information to keep your personal details safe.

Is that call from Microsoft a scam?

If you receive an unsolicited call from Microsoft, it’s a scam, and all you need to do is hang up. 

Microsoft will never call you about your computer security or software fixes (also known as cold calling).

A scammer will call you, say that your computer has been infected with malware (or virus) and that they can help you solve the problem. 

They use various tactics to get you to part with your personal and financial details; here are a few to look out for:

  • Trick you into installing malicious software that could capture sensitive data; they may also demand a fee to remove this software.
  • Request credit card information so they can bill you for phoney services.
  • Claim you are running an unlicensed version of Windows, and you need to pay a licence fee.
  • The worst offenders will seek to convince you that they need access to your machine so they can fix any issues. Once they have control, they could possibly damage your machine and steal your passwords and data.

What if I get scammed?

If you think you’ve been the target of a Microsoft phone scam, immediately change all your passwords and usernames, including any bank and credit card logins.

Get assistance with running a full security scan on your computer from an IT specialist.

If you have any questions about this topic, suggestions for future subjects or require assistance with any IT challenges, I am always happy to help.

+351 936 387 512

Free IT support for February 2022

Where? The Tropical Café, Lagos Nº. 33, Avenida dos Descobrimentos, Lagos

When? Thursday 17 and Tuesday 22 from 11 am until 1 pm


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