Lagos Introduces WhatsApp Service for Citizens
Starting on 21 May, Lagos residents will be able to contact the câmara through WhatsApp. The initiative, part of the Citizen and Business Office (GCE) service, seeks to streamline access to services and make it easier for local people to obtain information, make appointments and make enquiries.
Citizens can reach the service at +351 969 293 218 from 9 am to 5 pm on weekdays. Messages will be handled by designated operators, ensuring that responses are organised and secure in accordance with data protection regulations.
For enquiries that require technical details or personal information, people will be directed to the appropriate channels, including phone, in-person visits or email.
Additionally, residents are invited to join a dedicated WhatsApp community via the link: chat.whatsapp.com/IJZSpDm88p5LM0bQhpnVeR. This group serves as an informative platform where press releases and essential updates will be shared without the option for direct messaging, keeping communication flowing smoothly.
This new service represents a significant step in the municipality’s strategy to modernise and enhance public services and emphasises its commitment to improving citizen engagement and service delivery.
